Job title: Front House Staff

Based in: The Croft, St. Vincent Road, Kacheripady, Ernakulam

Reports to: Front House Manager

Hours:  Full time (9 Hrs./Day)

Salary: Starting at Rs. 12,000/month

Job Purpose: Taking orders, serving customers, packing orders, overseeing café, making drinks, cleaning

 

Job responsibilities:

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• Answer all incoming inquiries professionally, ensuring an excellent customer experience.

• Plan the day-to-day orders of pastries and breads for the café together with the bakers.

• Complete your barista training. 

• Make sure the café is clean, organized, and stocked with fresh pastries and breads.

• Take orders from customers in the café and though the delivery apps, phone calls and email.

• Engage with customers in a friendly and professional manner while actively listening to their desires and concerns offering solutions in a satisfactory manner.

• Communicate with other team members about orders, advance orders and any related issues.

• Collect and report customer feedback to ensure that best practices are recognised and maintained.

 

Requirements:

 

• Work experience in any type of restaurant, hotel, or bakery

• Committed with a desire to grow your skills within our business

• Organized and able to work well in a busy environment

• Confident with technology, able to quickly grasp different software applications and systems

• Strong communication skills in English, both written and verbal

• Able to communicate clearly in Malayalam

• Polite and friendly

• Trustworthy and reliable

• Ability to work both independently and collaboratively within a team

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Zera Noya Values

Authenticity - We are real, honest, and transparent with each other in the way we work and what we serve.

 

Commitment - We are fully behind our vision; to be trustworthy, responsible & work hard to make a great impact in our community.

 

Community - Everyone is welcome at Zera Noya. We care for one another.

 

Empathy - We listen, care, and support each other.

 

Faith – God is our driving force; it influences our behavior & reminds us that anything is possible!

 

Joy – We love laughter and fun, especially big smiles!

 

Equality - No matter where someone is from, what their past was like or their current circumstances, we believe that all people are created valuable and have potential. We treat everyone with the same respect and love.

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